Delivery Policy

This delivery policy, together with the terms of use, describes Estilos policies and procedures
towards delivery of Products purchased on the Platforms.
Estilos makes all commercially reasonable endeavours to ensure that the Products are delivered
to Users in a timely fashion.
.1. Estilos partners with third party logistic service providers in order to effectuate Product
delivery to Users (“Logistic Partners”). Details of the Logistic Partner who will be processing the
delivery of the purchased Product(s) will be provided to the User upon the purchased Product(s)
being handed over to the Logistic Partner by Estilos . The User will also be provided with an
approximate days of delivery of the purchased Product on the order confirmation page. Estilos
may also effectuate Product delivery to Users on its own without engaging Logistic Partners.
2. While Estilos aims to provide its services through the Platforms and ensure the delivery of its
Products all across the globe , currently, Estilos has a select list of areas where delivery can be
undertaken. At the time of placing an order for purchase of Products on the Platforms, Users are
required to enter their pin-code details to verify if deliveries can be carried out in their areas. If
the area where the User wishes that the purchased Products be delivered is not within Estilos’s
recognised delivery network, Estilos will not be able to process the order further.
3. Prior to making payments on the Platforms for the purchase of Products, the User will be
prompted to provide a shipping address. While entering shipping address details, the User
should ensure to provide correct, complete and accurate information along with sufficient
landmarks in order to aid identification of the address. Any failure in delivering the purchased
Products arising out of the User’s failure to provide correct, complete and accurate information
shall not hold Estilos liable at any point in time.
4. A maximum of 3 (three) attempts shall be made to deliver purchased Products to the User.
Should the User continue to remain unavailable after 3 (three) attempts, Estilos reserves the
right to cancel the order pertaining to the purchased Products at its sole discretion. While Estilos
shall make reasonable endeavours in ensuring that purchased Products are delivered to its Users
in a timely manner, delivery may be delayed on account of:
A. logistical issues beyond Estilos ’s control;
B. unsuitable weather conditions;
C. political disruptions, strikes, employee-lockouts, etc.;
D. acts of god such as floods, earthquakes, etc.; and
E. other unforeseen circumstances.
In such events of delay, Estilos shall make reasonable attempt at proactively intimating the User
by writing to the User on his/her registered email account and/or mobile number. Estilos
disclaims all liabilities that may arise on account of its failure to intimate the User of anticipated
delays in the delivery of purchased Products on the Platforms. Further, Estilos shall be under no
obligation to compensate the User for any mental agony or any tortuous claim that may
otherwise arise on account of a delay in the shipment and delivery or use of the purchased
F. Estilos, as an internal process, undertakes multiple diligences to ensure that their delivery
executives and the individuals employed by their Logistic Partners are individuals with the
highest regard for ethics and integrity. However, it is not possible for Estilos to ensure that its
own delivery executives or employees of its Logistic Partners behave in a fashion that exudes
thorough professionalism, competence and good mannerism. It is expressly clarified that any illmannerism, impoliteness, discourtesy or offensiveness shown by Estilos’s delivery executives or
by the employees of the Logistic Partners is beyond Estilos ’s control and any issue arising
between a User and Estilos’s delivery executive or an employee of the Logistic Provider will have
to be resolved by the User, independently.
5. Upon the successful placing of an order on the Platforms and after Estilos has successfully
handed over the purchased Product(s) to its Logistic Partner, the User will receive a unique
tracking identity number, which will enable the User in tracking the status of delivery of the
purchased Products. The User may use the tracking identity number on the Platforms or the
website and/or the mobile application of the Logistic Partner to check the whereabouts of the
purchased Product and the estimated time of its delivery. Estilos shall make reasonable attempts
in ensuring that the tracking status of the purchased Products is updated in a timely manner.
However, Estilos does not guarantee the accuracy of the tracking status since it is updated on a
real-time basis and is subject to inconsistencies arising out of time-lags in updating the
information and other technicalities beyond Estilos ’s control.
6. Estilos reserves the right to charge shipping charges on Products of a value of lower than a
specified amount and/or Products, the payment for which is made by way of cash on delivery or
any other online mode of payment. If charged, such charges shall not be refunded to the User on
cancellations or returns that are made after the shipping of the purchased Products, except in
case of a Product having a defect at the time of delivery (for reasons attributable to, and
accepted by Estilos after due verification at its sole discretion). Title and risk of loss for all
purchased Products shall pass onto the User upon the delivery of the purchased Products to the
7. Exchange of purchased Products shall be carried out by Estilos’s reverse-logistics partners or
its own delivery executives. Further details on how Users may process returns and exchanges of
purchased Products have been set out under the Return and Refund Policy